Every Detail Matters
Every Detail Matters
REFUND/CANCELLATION POLICY: A valid credit card or debit card is required to guarantee and pay for your party reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. There will be a $100 cancellation fee for all parties or events canceled after payment is received and within 30 days of scheduled event. NO REFUND in the event of cancellation of a party reservation less than 24 hours in duration within 14 days of your event. NO REFUND in the event of cancellation of 24 or more hour Event reservation within 30 days of your event. Greenville Game On will make every effort to postpone your event, with no penalty; to another date should cancellation be necessary.
BAD WEATHER: Greenville Game On trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snowstorm, tropical storm or hurricane) please contact us to begin the rescheduling.
ALCOHOL/DRUGS: You may serve alcohol at a Greenville Game On event or party; however, we may require an on-site security surcharge and/or security deposit when alcohol is being served. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Greenville Game On equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.
DAMAGE/INJURY: Greenville Game On or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Greenville Game On reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client’s guests. Greenville Game On or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK: Greenville Game On does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES: While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Greenville Game On Facebook Page and copy them to your files.
OUR TRUCK/TRAILER: When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Most times, we park in your neighborhood street at the end of your driveway, so you might want to let us know if you have a preferred spot for us. We might also have to block your driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 50 feet of space to park. Additionally our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off of a hardened surface. We will try to accommodate your wishes on where to park, but the game coach has the final decision. If he is not 100% comfortable knowing that the trailer can be maneuvered to the spot you prefer without causing damage or injury, he will not do it.
VIDEO GAME RATINGS: Greenville Game On will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please let the Game Coach know as soon as you can after our arrival.
BIRTHDAY PARTIES: We will be arriving about 10 minutes early to set up. We need a semi-level area to park and a way to pull out after we take the last picture in front of the Mobile Game Theater! It is the customer’s responsibility to ensure there is enough room to park the rig. Extra time will not be added to parties to compensate for time taken to move cars and clear a parking spot. Please double check the address we will be using and let us know if there is anything we need to know regarding finding the location, getting in or out, or where you would like us to park. It’s a good idea to let your neighbors know about the party so they can be prepared for the Mobile Game Theater pulling up and the extra cars in the area.
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